Return Policy

Return / Exchange Policy & Customer Satisfaction
 
Pick Up Customers
In order to keep our prices as low as possible, Alabama Furniture Market maintains the following policies with regards to furniture that is picked up at our store. Furniture picked up by the customer must be returned by the customer for repair or replacement. Check your customer ticket as furniture is being loaded to assure all furniture is loaded. Merchandies picked up may be in cartons and require assembly. Be sure the size of your vehicle will accomodate the size of the furniture to be picked up. Our warehouse empoloyees will load your furniture onto your vehicle and secure for transport. However, you are responsible for the safte transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise. If you discover concealed damage to your furniture when you unpack it, you are responsible for transporting your furniture back to Alabama Furniture Market for repair or replacement within 7 days. Please contact our store within 7 days of picking it up to shcedule a time to return the damaged furniture.
 
Special and Custom Order Customers
As a service to our customers, we allow special and custom orders from the manufacturers that we carry. If you are special ordering a piece of furniture that Alabama Furniture Market does not usually stock, please be aware of the following policies regarding special orders. If you have any questions as to whether your order is a special order, please ask your salesperson. When you special order furniture, we will give you an estimate of how long it will take to come in based on our experience with that particular manufacturer. In most cases, the furniture arrives within the given time frame. However, in stome cases due to circumstances beyond our control, your furniture may take longer than the "normal" time frame to arrive. If you havesolutely must have your furniture by a specific date, please choose something from our current inventory. We do our very best to update you in the event that your special order ship date falls outside our estimates, however, in some cases, manufacturers change ship dates or discontinue items without notifying us. If you would like to check on your order, please call during regular business hours Monday through Friday. A 30% nonrefundable deposit is required on all special orders. If you cancel or return your order, your deposit will be forfeited as a restocking fee. In case of damage on special orders, Alabama Furniture Market will repair or replace; however, the furniture must be returned to Alabama Furniture Market for inspection. We reserve the right to make the decision to repair or replace the furniture.
 
Linens may be returned within 7 days of purchase, however it must be brought back to the store in its original packaging and cannot be laundered. 
 
You may cancel your order without charge. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules (see the Product Page or call us for details).
 
Returning a Purchase
  • Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you an "RMA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
  • Wrap the package carefully. All returned products must be in their original condition and packaging.
  • Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.
  • It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.
  • Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear on the card you used.

If you have any questions about whether a product can be returned, please call us before ordering.
 
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
 
Suspected or Actual Damage If Shipped by Truck Freight
  • Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
  • If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
  • If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
 
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.

 

 

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